The service writers at Stranik Automotive Group work closely with the manager to deliver outstanding customer service. They deliver the critical information from service bay to the customer in a friendly, professional manner.
They present the customers needs in a casual non-threatening manner, prioritizing safety concerns. No high pressure sales tactics here, we are looking for relationships with our customers not their wallets.
With inspection forms that clearly detail the needs and suggestions for each vehicle, the service writer should be able to convert that information into an estimate for the customer and then verbally explain the features and benefits of each service. Customer are routinely escorted into the service bays to be shown the recommendations.
Computer skills are a must. We use a very efficient POS that provides detailed customer records; completed work orders and work that was declined. It also provides for the procurement of needed parts with only a few clicks of the mouse.
If you are a customer service professional looking for the most out of your career, let's talk. With an attractive compensation and benefit plan, you'll find Stranik automotive group is a great place to call home.
They present the customers needs in a casual non-threatening manner, prioritizing safety concerns. No high pressure sales tactics here, we are looking for relationships with our customers not their wallets.
With inspection forms that clearly detail the needs and suggestions for each vehicle, the service writer should be able to convert that information into an estimate for the customer and then verbally explain the features and benefits of each service. Customer are routinely escorted into the service bays to be shown the recommendations.
Computer skills are a must. We use a very efficient POS that provides detailed customer records; completed work orders and work that was declined. It also provides for the procurement of needed parts with only a few clicks of the mouse.
If you are a customer service professional looking for the most out of your career, let's talk. With an attractive compensation and benefit plan, you'll find Stranik automotive group is a great place to call home.